Billing Terms & Conditions

Last updated: March 19, 2026

This Billing Terms & Conditions policy outlines the payment processing, billing practices, and fraud prevention procedures used by Gourmua.

By placing an order on our website, you agree to the terms described below.

1. Accepted Payment Methods

We offer secure and convenient payment options to ensure a smooth checkout experience.

Accepted payment methods include:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Buy Now Pay Later services (if available at checkout)
  • Bank transfers (available for approved bulk orders upon request)

All payments are processed in United States Dollars (USD) unless otherwise specified.

2. Payment Authorization & Processing

  • Full payment is required at the time of purchase.
  • Orders will not be processed or shipped until payment authorization is successfully completed.
  • If a payment fails, is declined, or cannot be verified, the order will not be confirmed.

We reserve the right to cancel or hold orders pending verification.

3. Pricing, Taxes & Currency

  • All prices displayed on our website are listed in USD.
  • Prices are subject to change without notice.
  • Applicable sales taxes and shipping fees will be calculated automatically at checkout based on your shipping address.

4. Secure Payment Processing

We use industry-standard SSL encryption and trusted payment gateways to ensure secure transactions.

Important:

  • We do not store or retain full credit card information.
  • Payment data is handled securely by certified payment processors.

5. Refunds & Chargebacks

Refund requests are handled according to our Refund & Return Policy.

Before initiating a chargeback, customers agree to contact our support team so we can resolve the issue promptly.

Please note:

  • Unauthorized or fraudulent chargebacks may be disputed with supporting evidence.
  • We reserve the right to suspend accounts associated with abusive or repeated chargeback activity.

6. Fraud Prevention & Order Verification

To protect customers and prevent fraud:

  • We may cancel or hold orders suspected of unauthorized or fraudulent activity.
  • Additional identity verification may be requested for high-value or high-risk transactions.
  • Orders flagged by our fraud detection system may require manual review.

7. Billing Accuracy

Customers are responsible for providing accurate billing and payment information.

Incorrect or incomplete information may result in order delays or cancellation.

8. Customer Support & Contact Information

Store Name: Gourmua

Business Address: 2105 Corte De Chamisa NW, Albuquerque, NM 87120, United States

Email: support@gourmua.com

Phone: +17174834621

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

Response Time: We aim to reply within 1–2 business days.