Shipping policy

At Gourmua, we are committed to providing transparent and reliable shipping services across the United States. This policy outlines our order processing times, delivery estimates, and shipping procedures to ensure a clear and consistent shopping experience.

Shipping Locations

We currently ship orders within the United States.

Orders placed outside the United States may not be processed unless explicitly stated at checkout.

Order Processing

Order cutoff time: 5:00 PM New York Time (Eastern Time – EST), Monday through Friday

  • Orders placed before the cutoff time are typically processed the same business day.
  • Orders placed after the cutoff time will be processed the next business day.
  • Orders are not processed on weekends or U.S. federal holidays.

Processing includes order verification, quality checks, and secure packaging before shipment.

Delivery Time Estimates

Once shipped, delivery timelines depend on carrier operations and destination.

  • Order processing time: 1–4 business days (Monday to Friday)
  • Transit time: 6–12 business days (Monday to Friday)
  • Estimated total delivery time: 7–16 business days 

Please note:

Delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, or peak shipping periods.

Shipping Carriers

We partner with trusted U.S. shipping carriers, including:

  • USPS
  • UPS
  • FedEx

Carrier selection may vary depending on destination and logistics optimization.

Shipping Costs

Free Standard Shipping

We offer free standard shipping on all orders within the United States. No minimum purchase required.

Expedited Shipping (if applicable)

Expedited shipping options may be available at checkout for an additional fee.

Tracking Information

Once your order has shipped:

  • You will receive a shipping confirmation email containing your tracking number.
  • Tracking updates may take up to 24–48 hours to appear after shipment.

Track your order here

Delivery Issues & Lost Packages

If you experience any delivery issues, including delays or lost shipments, please contact us at:

support@gourmua.com

We will assist you by working directly with the carrier to investigate and resolve the issue.

Please note that delivery timelines are managed by the carrier once the package has been dispatched.

Address Accuracy

Customers are responsible for entering accurate shipping information at checkout.

We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided by the customer.

Questions or Support

Visit our FAQ page here

Or contact our support team directly here.

Contact Information

Store Name: Gourmua

Business Address: 2105 Corte De Chamisa NW, Albuquerque, NM 87120, United States

Email: support@gourmua.com

Phone: +17174834621

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM New York Time (Eastern Time – ET)

Response Time: We aim to reply within 1–2 business days.