Frequently asked questions
How can I contact customer support?
You can reach our support team at:
Email: support@gourmua.com
Phone: +17174834621
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM
(Eastern Time – EST)
We aim to respond within 1–2 business days.
How long will it take to receive my order?
Orders are processed within 1–2 business days (Monday–Friday).
Estimated delivery timeline:
- Handling time: 1–4 business days (Monday to friday)
- Transit time: 6–12 business days (Monday to friday)
- Estimated total delivery time: 7–16 business days
Delivery times may vary during peak seasons or due to carrier delays.
For full details, please review our Shipping Policy.
Do you offer free shipping?
Yes. We offer free standard shipping within the United States on all orders. No minimum purchase required.
For more information, please visit our Shipping Policy.
Where is Gourmua located?
Gourmua is a United States-based online store serving customers nationwide.
Business Address:
2105 Corte De Chamisa NW, Albuquerque, NM 87120, United States
What if I receive a defective or damaged product?
If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery at support@gourmua.com.
We may request photos for verification. Once confirmed, we will provide a replacement or refund in accordance with our Refund & Return Policy.
Can I cancel my order after placing it?
Yes. Orders may be canceled within 24 hours of purchase.
To request cancellation, please contact us as soon as possible at support@gourmua.com.
Once an order has been processed or shipped, it cannot be canceled.
What is your return policy?
We offer a 30-day return window from the date of delivery.
Items must be unused and in original condition.
For full details, please review our Refund & Return Policy.
When will I receive my refund?
Once your return is received and inspected:
- Refunds are processed within up to 7 business days
- Funds are returned to the original payment method
- Banking timelines may vary depending on your provider
Please see our Refund Policy for full details.
Do you offer warranties or guarantees?
We stand behind the quality of our products.
Eligible items are covered under our 30-day satisfaction guarantee, as outlined in our Refund & Return Policy.
Do you ship internationally?
At this time, we ship within the United States only unless otherwise stated at checkout.
Do you have a physical retail store?
No. We are an online-only business, which allows us to offer competitive pricing and efficient nationwide shipping.
Can I place a bulk order?
Yes. For bulk or wholesale inquiries, please contact us at support@gourmua.com for more information.
How do exchanges work?
If you would like to exchange an item, please contact us at support@gourmua.com.
All exchanges are handled according to our Refund & Return Policy.
How can I track my order?
Once your order ships, you will receive a tracking number via email.
You can track your order here.
Tracking updates may take up to 24–48 hours to appear.