Refund policy

At Gourmua, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a clear and straightforward return and refund process.

30-Day Return Window

You may request a return within 30 days from the date you receive your order.

To be eligible for a return:

Items must be unused and in original condition
Original packaging, tags, and accessories must be included
Proof of purchase is required

We do not charge any restocking fees.

Return Eligibility Summary

Return window: 30 days from delivery
Product condition: unused and original condition
Packaging: required
Restocking fee: $0

Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product:

Return shipping is covered by Gourmua
A replacement or refund will be provided after inspection

Change of Mind / Customer Remorse

If you wish to return an item due to personal preference (wrong size, no longer wanted, etc.):

Customer is responsible for return shipping costs
Original shipping fees are non-refundable

How to Initiate a Return

Contact our support team at support@gourmua.com with your order number and return reason.
Wait for return authorization and instructions.
Securely package the item in its original packaging.
Ship the item using the instructions provided in the return authorization email.

Returns sent without authorization may not be accepted.

Refund Processing

Once your return is received:

Items will be inspected for eligibility.
Approved refunds will be processed to the original payment method.

Refund timing:

Processing time: 7 business days (Monday to Friday) after approval
Banking processing time may vary depending on your payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or product:

Please contact us at support@gourmua.com and our team will assist you with the exchange process.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. These products will be clearly marked as non-returnable on their product pages.